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Guest Experience Manager

Marriott InternationalBucuresti, Romania

30+ days ago

Job description

JOB SUMMARY

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you. Apply now and do not miss the chance to become our Guest Experience Manager!

As the Guest Experience Manager, you will :

Oversee the perfect execution of guests’ stays from pre-arrival to post-departure in terms of communication, guest preferences, arrival gifts and complaints management, coordinating resources with other departments;
Handle all guests’ service issues, record them and follow up to resolve and to eliminate the source of them;
Coordinate and take part in creation of VIP gifts together with F&B team; make sure all recognition programs are implemented and respected;
Coordinate the Guest voice program, timely answering surveys with appropriate verbiage; build action plans based on identified trends;
Strive to continually improve guests and associates satisfaction ensuring quality and standards;
Support all property operations, ensuring that the highest levels of hospitality and service are provided;
Monitor and assess service and satisfaction trends, evaluate / address issues and make suggestions for improvements to the hotel management team.

Our most successful Guest Experience Manager is someone who has :

International exposure in a 5

hotel or previous customer service experience;

A gift for paying attention to the smallest details;

Knowledge of the operating principles and practices of all brand / hotel-specific functions to support successful operations;

Strong communication skills (verbal, listening, writing);

A warm, people-oriented demeanor;

Proficiency in English; knowing a second foreign language represents an advantage;

Computer skills and ability to use standard software applications;

Strong planning and organizing skills, able to drive results and high standard in operations;

Strong problem-solving and effective decision making skills;

Ability to acquire and maintain relationships ., employees, guests;

Effective influence skills and good negotiation skills.

Would you like a place that offers you...

Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!

Unlimited career opportunities ( both internationally and locally);

Meal vouchers;

Medical benefits package;

5€ breakfast when staying in any of our European hotels;

Discounts on food and beverages in all our restaurants and bars;

Discounts for friends and family;

Wellness and mental health programs;

21 Holiday Days (increases with length of service);

World class training and development;

Amazing associates’ parties;

Bonuses when you recommend your friends to our jobs

much more

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, d Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

LI-Onsite

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Manager • Bucuresti, Romania