Customer Service Agent

FLS , based in Neusiedl am See, is part of the globally active, publicly listed FLS Group and is involved in the design and sale of equipment and systems for mineral processing. Our market area includes Europe, North Africa, and the Middle East . To expand our Order Processing Team , we are looking to hire immediately an Customer Service Agent.

This is a hybrid role based in Romania, with remote flexibility and regular time in our new Bucharest office.

It’s a new and growing office, with new colleagues arriving each week, making it an exciting opportunity to help shape our ways of working and culture from the ground up.

About the role

Your responsibilities :

Full End-to-End Process for European customers for Order Handling

Manages the direct day-to-day contact with our customers, delivers sales and customer support and ensures order fulfillment to increase customer satisfaction and build long term profitable relationships

Receiving new orders from customers

Working for document creation (Order Acknowledgement, Purchase Order to supplier)

Sending order confirmation to customers, if necessary, also prepare, send and track Prepayments

Order tracking / expediting

Handling freight for customers

negotiating with freight forwarders

Check and account of incoming NON-PO invoices

Collection of export / freight documents for VAT reporting

If customer data changes, she is responsible of the system change with Master Data Team

Preparation of Export and freight documentation for VAT reporting

Service orders

Create service orders.

Verify all conditions and coordinate with sales / field service for invoicing details.

Issue invoices to customers.

Support Unit Orders

Coordinate handovers with sales.

Collaborate with PM for technical assistance regarding drawings, GSNs, and serial numbers.

Creation of new part numbers – based on Serial Number