Romanian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD is excited to offer an enticing opportunity for a Romanian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support. In this role, you will provide exceptional customer service to our Romanian-speaking clients, helping them navigate inquiries and providing assistance for our products and services.

Responsibilities

• Support Romanian-speaking customers via phone, email, and chat by addressing inquiries related to our services and products.
• Deliver high-quality assistance and guidance, ensuring that all customer needs and concerns are met.
• Resolve complaints and issues efficiently while maintaining customer satisfaction as a priority.
• Accurately document customer interactions in the CRM system to facilitate effective communication and follow-up.
• Collaborate with internal teams to improve service quality and enhance customer experience.
• Stay updated on product offerings and relevant industry trends to provide informed support.

Requirements

• Fluency in Romanian (both written and spoken); proficiency in English is preferred.
• Experience in customer service is desirable, particularly in a telecommunication or technology setting.
• Strong communication and interpersonal skills with a commitment to excellent customer service.
• Aptitude for problem-solving and a proactive approach to client needs.
• Proficient in using CRM systems and basic computer applications.
• Self-starter with the ability to work independently in a remote setting.
• Willingness to relocate to Bulgaria with paid relocation support.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....