CX Service Solutions Engineer (Presales)

As a solution engineer, you have the chance to develop in a very broad spectrum, ranging from product expertise, customer interaction, communication and general IT market knowledge. Successful Solutions Engineers are highly talented individuals that develop and combine business knowledge with product expertise and have the possibility to develop a career in many different IT (and non-IT) functions. Also, they act as business partners within the Solution Engineering eco-system and are seen as trusted advisors by the Sales Community.

Make every customer interaction matter by connecting all your business data across marketing, sales, commerce, and service. Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional to help you create, manage, serve, and nurture lasting customer relationships.

Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

The candidate we are looking for has solid professional experience in CX and ideally have expertise with Oracle’s CX Cloud suite, with focus on Field Service and Fusion Service  product areas :   :

• Lifecycle Field service automation business processes and / or implementation experience in Oracle CX products like Fusion Service, Field Service and Digital Assistant (good to know)
• ITIL certification or knowledge / insights about the service support flows
• Good techno-functional skills in Oracle Fusion Applications in CX area
• Expertise in Application Composer, groovy scripting good to know

The candidate should have experience on / worked with CX software products (preferably : worked for implementation or support) like Field Service and Fusion Service, RightNow, ServiceNow, Sales Force Service Clous, Microsoft Dynamics 365 Customer Serviceetc. and has a strong customer focus. He or she is comfortable in delivering presentations and is always looking to raise the bar of own skills and competencies.

In COE we believe it’s very important that the candidate has the characteristics to easily develop a presales mindset. This would mean that you feel responsible for making sure that the customer embraces the benefits of our solutions, based on your understanding of the real business needs of that customer. Your approach towards work is creative and you are proactive in coming up with solutions that lead to winning the deal. You possess a set of excellent communication skills which enable you to persuade every customer. You are an energetic and positive person, seeking to inspire colleagues and make our customers enthusiastic about our products.

Career Level - IC3