Indoor Sales Professional with German

Working at Freudenberg : We will wow your world!

Responsibilities :

• Understands the functional principle of company products (purpose of company products, main application fields etc.) and the company portfolio (depending on business area - MS (incl. basic SuSy) or Static Sealing, Espey) and their functional principle (match seal type to different applications, different industries); selecting suitable material combination for different standard applications;
• Conducts basic technical customer discussions for existing standard products;
• Takes over incoming RFQs and orders as instructed by local entities & SSC management;
• Performs full customer interaction (both written and phone) concerning quotes, sales order confirmation, delays, order status, etc.;
• Processes standard and mid-complex quotes according to guidelines & rules and in close collaboration with the local entity;
• Supports with registering and maintenance of CRM data (sales opportunities);
• Registers incoming standard and mid-complex orders according to guidelines & rules;
• Performs quote follow-up, standard sales quote & order pricing;
• Has basic knowledge regarding transfer prices, profit margins, product cost, and market relationship ("feel the market"; similar price levels for customers from the same industry or branch, etc.);
• Registers tickets for different presales or sales-related subprocesses (creation of customer accounts, new materials, etc.);
• Registers and sends out purchase orders to suppliers;
• Updates delivery time and follows up with suppliers, local entity partners, and customers if instructed or needed;
• Offers basic administrative support for claims and registers these in the system as per defined rules & guidelines;
• Supports the local entity with other basic presales and sales tasks;
• Resolves open sales quotes and orders related issues with the local entity;
• Reviews supplier invoices, validates final data, and saves customer invoices;
• Acts as back-up for colleagues who are on leave, as per the internal regulations;
• Trains and guides new joiners;
• Provides support to other colleagues and team members when they require help to fulfill their daily activities;
• Provides support to the extended team, as and when it is the case;
• Provides ad hoc support for projects and initiatives;
• Shows ability to prioritize tasks and manage own time schedule to meet the established deadlines.

Qualifications :