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Indoor Sales Professional with German

Indoor Sales Professional with German

FreudenbergBrasov
19 days ago
Job description

Working at Freudenberg : We will wow your world!

Responsibilities :

  • Understands the functional principle of company products (purpose of company products, main application fields etc.) and the company portfolio (depending on business area - MS (incl. basic SuSy) or Static Sealing, Espey) and their functional principle (match seal type to different applications, different industries); selecting suitable material combination for different standard applications;
  • Conducts basic technical customer discussions for existing standard products;
  • Takes over incoming RFQs and orders as instructed by local entities & SSC management;
  • Performs full customer interaction (both written and phone) concerning quotes, sales order confirmation, delays, order status, etc.;
  • Processes standard and mid-complex quotes according to guidelines & rules and in close collaboration with the local entity;
  • Supports with registering and maintenance of CRM data (sales opportunities);
  • Registers incoming standard and mid-complex orders according to guidelines & rules;
  • Performs quote follow-up, standard sales quote & order pricing;
  • Has basic knowledge regarding transfer prices, profit margins, product cost, and market relationship ("feel the market"; similar price levels for customers from the same industry or branch, etc.);
  • Registers tickets for different presales or sales-related subprocesses (creation of customer accounts, new materials, etc.);
  • Registers and sends out purchase orders to suppliers;
  • Updates delivery time and follows up with suppliers, local entity partners, and customers if instructed or needed;
  • Offers basic administrative support for claims and registers these in the system as per defined rules & guidelines;
  • Supports the local entity with other basic presales and sales tasks;
  • Resolves open sales quotes and orders related issues with the local entity;
  • Reviews supplier invoices, validates final data, and saves customer invoices;
  • Acts as back-up for colleagues who are on leave, as per the internal regulations;
  • Trains and guides new joiners;
  • Provides support to other colleagues and team members when they require help to fulfill their daily activities;
  • Provides support to the extended team, as and when it is the case;
  • Provides ad hoc support for projects and initiatives;
  • Shows ability to prioritize tasks and manage own time schedule to meet the established deadlines.

Qualifications :

  • Economic / Technical studies are an advantage;
  • Previous experience in Customer Service and / or Sales-related fields
  • German and English for business use are mandatory;
  • Computer skills related to Microsoft Office; mid-level Excel knowledge
  • SAP Knowledge or different ERP experience is mandatory;
  • Open to process improvements;
  • Fact-driven and strong analytical skills, detail-oriented attitude;
  • Motivation and open communication style;
  • Attention to detail;
  • Good organizational skills and proactiveness;
  • Team player;
  • Customer- and solution-oriented.
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    German • Brasov