Understands the functional principle of company products (purpose of company products, main application fields etc.) and the company portfolio (depending on business area - MS (incl. basic SuSy) or Static Sealing, Espey) and their functional principle (match seal type to different applications, different industries); selecting suitable material combination for different standard applications;
Conducts basic technical customer discussions for existing standard products;
Takes over incoming RFQs and orders as instructed by local entities & SSC management;
Performs full customer interaction (both written and phone) concerning quotes, sales order confirmation, delays, order status, etc.;
Processes standard and mid-complex quotes according to guidelines & rules and in close collaboration with the local entity;
Supports with registering and maintenance of CRM data (sales opportunities);
Registers incoming standard and mid-complex orders according to guidelines & rules;
Performs quote follow-up, standard sales quote & order pricing;
Has basic knowledge regarding transfer prices, profit margins, product cost, and market relationship ("feel the market"; similar price levels for customers from the same industry or branch, etc.);
Registers tickets for different presales or sales-related subprocesses (creation of customer accounts, new materials, etc.);
Registers and sends out purchase orders to suppliers;
Updates delivery time and follows up with suppliers, local entity partners, and customers if instructed or needed;
Offers basic administrative support for claims and registers these in the system as per defined rules & guidelines;
Supports the local entity with other basic presales and sales tasks;
Resolves open sales quotes and orders related issues with the local entity;
Reviews supplier invoices, validates final data, and saves customer invoices;
Acts as back-up for colleagues who are on leave, as per the internal regulations;
Trains and guides new joiners;
Provides support to other colleagues and team members when they require help to fulfill their daily activities;
Provides support to the extended team, as and when it is the case;
Provides ad hoc support for projects and initiatives;
Shows ability to prioritize tasks and manage own time schedule to meet the established deadlines.
Qualifications :
Economic / Technical studies are an advantage;
Previous experience in Customer Service and / or Sales-related fields
German and English for business use are mandatory;
Computer skills related to Microsoft Office; mid-level Excel knowledge
SAP Knowledge or different ERP experience is mandatory;
Open to process improvements;
Fact-driven and strong analytical skills, detail-oriented attitude;