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Technology Support Coordinator

Technology Support Coordinator

STADA HEMOFARM SRLTimisoara, RO
30+ days ago
Job description

About the Job :

STADA Romania is seeking a dedicated Technology Support Coordinator to join our team at the Timisoara Lab. This position is integral to ensuring smooth IT operations by providing technical assistance and support to end-users experiencing IT-related issues. The ideal candidate will possess a strong understanding of IT systems, be detail-oriented, and exhibit excellent communication skills to effectively resolve technical problems and train end-users.

Your Responsibilities :

  • Provide on-site technical support for IT services and assets, including computers, printers, monitors, phones, IT network, and physical access control, with partial support on industrial / lab systems.
  • Deploy and configure end-user hardware and software, including equipment, computers, tablets, mobile phones, conferencing tools, operating systems, and Microsoft Office applications.
  • Offer end-user support related to ICT infrastructure services, including Citrix, MFA, AD administration, mail, and Microsoft SharePoint Portal.
  • Administer and manage IT assets, ensuring proper documentation and inventory control.
  • Perform hardware servicing and manage third-party servicing for maintenance and repairs.
  • Utilize and administer the ITSM ticketing tool, handling on-duty calls and providing support out of working hours for critical incidents.
  • Support external vendors in implementing new laboratory systems and managing equipment in use.

Key Requirements :

  • Solid understanding of hardware, software, and networking concepts, with proven troubleshooting and problem-solving skills.
  • Proficiency with operating systems (Windows, Android, iOS) and productivity software (Microsoft Office).
  • Experience with ITSM ticketing systems and remote support tools (e.g., remote desktop software, VPNs).
  • Knowledge of ICT infrastructure services such as Citrix, MFA, AD administration, and Microsoft SharePoint Portal.
  • Excellent communication skills for effective interaction with customers, team members, external data providers, and management.
  • Strong organizational and time management abilities, with the capacity to manage multiple projects simultaneously.

    • Note : Only CVs submitted in English will be considered.