SaaS Customer Success Manager with Italian

Role Description

Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle.

The objective of the SaaS Customer Success Manager is to maximize Customer retention and success while also driving increased services revenue. In this role you will focus on the volume business.

The Customer Success Manager is a Business Partner, responsible to help a portfolio of EMEA customers achieving the maximum possible value they can with Oracle SaaS suite of applications (ERPM, HCM and CX solutions).

You will work towards individual annual targets for driving adoption of your customer’s subscriptions and work closely with sales and other CSS teams to enable further adoption of Oracle products / services within the volume installed customer base.

This role requires remote interactions with customers across EMEA and is based in Bucharest.

Customer-facing experience

• Clear communication, going beyond a proficient command of the English and Italian language and into cultural immersion
• Active listening & business communication skills (ability to understand tone, non-verbal cues, mirror the interlocutor’s pace, no interruptions, familiarity with corporate jargon,
• De-escalation skills
• Handling objections
• Ability to drive a discovery session
• Customer advocacy

IT industry exposure

Corporate background

Essential Knowledge and Background

Career Level - IC3

Essential Duties

Career Level - IC3