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Premier Helpdesk Analyst (GE)
Infotree Global SolutionsRomania, Romania26 days ago
Job descriptionAt least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered. Experience with CETS or any other leisure tool is welcome but not required. Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent German and English communication skills.
We are looking for a Premier Helpdesk Analyst with German to join our client's team in Romania, on a full time basis.
Location : Romania
Work model : fully remote
About the company
Our client is a worldwide travel retail platform, that powers bookings for hundreds of thousands of travel suppliers worldwide.
Your role in action
- Provide Helpdesk support on both functional, as well as technical issues.
- Identify and correctly troubleshoot all problems reported to minimize the impact on customers.
- Adhere to resolution / escalation times to minimize the impact on our customers and continually strive for improved performance.
- Report problems via our Incident Management System.
- Ownership and commitment to problem resolution for Premier customers.
Requirements
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Analyst • Romania, Romania