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Premier Helpdesk Analyst (GE)

Premier Helpdesk Analyst (GE)

Infotree Global SolutionsRomania, Romania
26 days ago
Job description

We are looking for a Premier Helpdesk Analyst with German  to join our client's team in Romania, on a full time basis.

Location : Romania

Work model : fully remote

About the company

Our client is a worldwide travel retail platform, that powers bookings for hundreds of thousands of travel suppliers worldwide.

Your role in action

  • Provide Helpdesk support on both functional, as well as technical issues.
  • Identify and correctly troubleshoot all problems reported to minimize the impact on customers.
  • Adhere to resolution / escalation times to minimize the impact on our customers and continually strive for improved performance.
  • Report problems via our Incident Management System.
  • Ownership and commitment to problem resolution for Premier customers.

Requirements

  • At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
  • Experience with CETS or any other leisure tool is welcome but not required.
  • Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.
  • Strong team player with excellent German and English communication skills.
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    Analyst • Romania, Romania