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Premier Helpdesk Analyst (GE)

Infotree Global SolutionsRomania, Romania

25 days ago

Job description

We are looking for a Premier Helpdesk Analyst with German to join our client's team in Romania, on a full time basis.

Location : Romania

Work model : fully remote

About the company

Our client is a worldwide travel retail platform, that powers bookings for hundreds of thousands of travel suppliers worldwide.

Your role in action

Provide Helpdesk support on both functional, as well as technical issues.
Identify and correctly troubleshoot all problems reported to minimize the impact on customers.
Adhere to resolution / escalation times to minimize the impact on our customers and continually strive for improved performance.
Report problems via our Incident Management System.
Ownership and commitment to problem resolution for Premier customers.

Requirements

At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.

Experience with CETS or any other leisure tool is welcome but not required.

Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.

Strong team player with excellent German and English communication skills.

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Analyst • Romania, Romania

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