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IT Support Specialist

IT Support Specialist

Core RecruitBucureşti, România
24 days ago
Job description

Our Client is seeking a skilled IT Support Specialist to join the Corporate IT team in Bucharest. This role involves providing seamless IT support to global end-users, researching and deploying new tools, and solving complex technical problems. The ideal candidate is a smart, friendly, and detail-oriented individual with a passion for helping people and improving technology, making a direct and massive impact on the company's efficiency.

Responsibilities

  • Provide exceptional customer service and technical support to Octus end-users across multiple global offices.
  • Research, deploy, and manage new IT tools and services to enhance user experience and operational efficiency.
  • Troubleshoot and resolve complex hardware and software issues on both macOS and Windows operating systems.
  • Manage and support web conferencing tools such as Zoom and Microsoft Teams.
  • Work with Okta and various back-office applications, including SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, and Jamf Pro.
  • Create, update, and maintain end-user facing knowledge base articles to empower self-service.
  • Maintain comprehensive infrastructure documentation, including diagrams and configurations.
  • Proactively identify and solve hard problems to improve the overall IT environment.

Requirements

  • Exceptional customer service, attention to detail, interpersonal, oral, and written communication skills.
  • Ability to work independently, multi-task, and establish priorities.
  • Passion for helping people and a desire to learn and improve IT in an innovative manner.
  • Proficiency in troubleshooting both macOS and Windows operating systems and hardware.
  • Strong analytical, problem-solving, organizational, and planning skills.
  • Experience with web conferencing tools (e.g., Zoom, Microsoft Teams).
  • Experience with Okta and back-office applications (SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, Jamf Pro).
  • Experience in creating, updating, and maintaining end-user facing knowledge-based articles.
  • Experience in maintaining infrastructure documentation, including diagrams and configurations.
  • Preferred : Networking knowledge and experience (e.g., Meraki, Cisco). Experience working with third-party hardware and software and procurement practices.

    What's in it for you :

    Career growth opportunities created by a fast-growing credit intel company.

    Develop your analytical skills as well as your financial / credit acumen.

    Interact with experienced leaders to support your professional development.

    Join a young and energetic local team that spans across diverse fields of expertise.

    Exposure to a multicultural environment made up of seasoned professionals from around the world.

    Hybrid work set-up.

    Multiple benefits : educational reimbursements for career development, private medical services, gym subsidies, meal vouchers, catered lunch, office snacks.

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    It Support Specialist • Bucureşti, România