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IT Support Specialist

Core RecruitBucureşti, România

25 days ago

Job description

Our Client is seeking a skilled IT Support Specialist to join the Corporate IT team in Bucharest. This role involves providing seamless IT support to global end-users, researching and deploying new tools, and solving complex technical problems. The ideal candidate is a smart, friendly, and detail-oriented individual with a passion for helping people and improving technology, making a direct and massive impact on the company's efficiency.

Responsibilities

Provide exceptional customer service and technical support to Octus end-users across multiple global offices.
Research, deploy, and manage new IT tools and services to enhance user experience and operational efficiency.
Troubleshoot and resolve complex hardware and software issues on both macOS and Windows operating systems.
Manage and support web conferencing tools such as Zoom and Microsoft Teams.
Work with Okta and various back-office applications, including SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, and Jamf Pro.
Create, update, and maintain end-user facing knowledge base articles to empower self-service.
Maintain comprehensive infrastructure documentation, including diagrams and configurations.
Proactively identify and solve hard problems to improve the overall IT environment.

Requirements

Exceptional customer service, attention to detail, interpersonal, oral, and written communication skills.

Ability to work independently, multi-task, and establish priorities.

Passion for helping people and a desire to learn and improve IT in an innovative manner.

Proficiency in troubleshooting both macOS and Windows operating systems and hardware.

Strong analytical, problem-solving, organizational, and planning skills.

Experience with web conferencing tools (e.g., Zoom, Microsoft Teams).

Experience with Okta and back-office applications (SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, Jamf Pro).

Experience in creating, updating, and maintaining end-user facing knowledge-based articles.

Experience in maintaining infrastructure documentation, including diagrams and configurations.

Preferred : Networking knowledge and experience (e.g., Meraki, Cisco). Experience working with third-party hardware and software and procurement practices.

What's in it for you :

Career growth opportunities created by a fast-growing credit intel company.

Develop your analytical skills as well as your financial / credit acumen.

Interact with experienced leaders to support your professional development.

Join a young and energetic local team that spans across diverse fields of expertise.

Exposure to a multicultural environment made up of seasoned professionals from around the world.

Hybrid work set-up.

Multiple benefits : educational reimbursements for career development, private medical services, gym subsidies, meal vouchers, catered lunch, office snacks.

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It Support Specialist • Bucureşti, România