Our Client is seeking a skilled IT Support Specialist to join the Corporate IT team in Bucharest. This role involves providing seamless IT support to global end-users, researching and deploying new tools, and solving complex technical problems. The ideal candidate is a smart, friendly, and detail-oriented individual with a passion for helping people and improving technology, making a direct and massive impact on the company's efficiency.
Responsibilities
- Provide exceptional customer service and technical support to Octus end-users across multiple global offices.
- Research, deploy, and manage new IT tools and services to enhance user experience and operational efficiency.
- Troubleshoot and resolve complex hardware and software issues on both macOS and Windows operating systems.
- Manage and support web conferencing tools such as Zoom and Microsoft Teams.
- Work with Okta and various back-office applications, including SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, and Jamf Pro.
- Create, update, and maintain end-user facing knowledge base articles to empower self-service.
- Maintain comprehensive infrastructure documentation, including diagrams and configurations.
- Proactively identify and solve hard problems to improve the overall IT environment.
Requirements
Exceptional customer service, attention to detail, interpersonal, oral, and written communication skills.Ability to work independently, multi-task, and establish priorities.Passion for helping people and a desire to learn and improve IT in an innovative manner.Proficiency in troubleshooting both macOS and Windows operating systems and hardware.Strong analytical, problem-solving, organizational, and planning skills.Experience with web conferencing tools (e.g., Zoom, Microsoft Teams).Experience with Okta and back-office applications (SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, Jamf Pro).Experience in creating, updating, and maintaining end-user facing knowledge-based articles.Experience in maintaining infrastructure documentation, including diagrams and configurations.Preferred : Networking knowledge and experience (e.g., Meraki, Cisco). Experience working with third-party hardware and software and procurement practices.
What's in it for you :
Career growth opportunities created by a fast-growing credit intel company.
Develop your analytical skills as well as your financial / credit acumen.
Interact with experienced leaders to support your professional development.
Join a young and energetic local team that spans across diverse fields of expertise.
Exposure to a multicultural environment made up of seasoned professionals from around the world.
Hybrid work set-up.
Multiple benefits : educational reimbursements for career development, private medical services, gym subsidies, meal vouchers, catered lunch, office snacks.