IT Support Specialist

Our Client is seeking a skilled IT Support Specialist to join the Corporate IT team in Bucharest. This role involves providing seamless IT support to global end-users, researching and deploying new tools, and solving complex technical problems. The ideal candidate is a smart, friendly, and detail-oriented individual with a passion for helping people and improving technology, making a direct and massive impact on the company's efficiency.

Responsibilities

• Provide exceptional customer service and technical support to Octus end-users across multiple global offices.
• Research, deploy, and manage new IT tools and services to enhance user experience and operational efficiency.
• Troubleshoot and resolve complex hardware and software issues on both macOS and Windows operating systems.
• Manage and support web conferencing tools such as Zoom and Microsoft Teams.
• Work with Okta and various back-office applications, including SSO, G Suite / Google Workspace, Microsoft Office, Microsoft Intune, and Jamf Pro.
• Create, update, and maintain end-user facing knowledge base articles to empower self-service.
• Maintain comprehensive infrastructure documentation, including diagrams and configurations.
• Proactively identify and solve hard problems to improve the overall IT environment.

Requirements

Preferred : Networking knowledge and experience (e.g., Meraki, Cisco). Experience working with third-party hardware and software and procurement practices.

What's in it for you :

Career growth opportunities created by a fast-growing credit intel company.

Develop your analytical skills as well as your financial / credit acumen.

Interact with experienced leaders to support your professional development.

Join a young and energetic local team that spans across diverse fields of expertise.

Exposure to a multicultural environment made up of seasoned professionals from around the world.

Hybrid work set-up.

Multiple benefits : educational reimbursements for career development, private medical services, gym subsidies, meal vouchers, catered lunch, office snacks.