Collections Senior Process Associate with Italian

Short Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.

Qualifications

Languages : English - B2 level, Italian - C1 level

Highschool diploma is mandatory

Microsoft Excel skills

Customer service skills

Strong interpersonal and negotiation skills

Team player attitude

Minimum 6 months of experience in financial area (O2C roles preferably)

Job Responsibilities

Responsible for chasing outstanding invoices from customers of our clients

Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt

Manages an AR portfolio. Responsible for achieving cash collection and ageing targets

Negotiates, implements and documents payment solutions with customers

Builds and maintains strong relationships with external customers

Escalates disputes and protracted nonpayment situations in accordance with engagement policies

Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio