NAO DevOps Engineer

Your day to day :

Provides support and collaborates with software developers to provide and improve NaaP services in Vodafone's portfolio for enterprise customers. Ensures the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process. Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods. Implements changes and maintenance works on the software solutions used by the client, writes implementation documents and changes to the current configuration / code and implements according to existing procedures.

With these activities you will have a great impact on our business :

To deliver technical support for network applications and systems (2nd Line support), both during and outside business hours by ensuring on-call availability

To provide input for planning, assessment, implementation, rollout and preparation of release phases and change requests.

To make use of CI / CD pipelines and source control systems for easy deployments and updates

To execute or manage incidents, problems and service requests including implementation of workarounds.

To regularly identify improvement / automation opportunities.

Working to defined service level agreements and key performance indicators.

To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.

For some of the services provided, modify and adapt the software solutions for a better performance and experience offered to the customer.

• Revises the technical and functional specifications of information systems and implements them in the process of modifying or adapting hardware and software solutions;

Performs an impact analysis, proposes, develops and implements technical solutions related to the basic functionality of the software, with the final result of solving incidents and advanced technical problems and implicitly improving the customer experience.

Managing long term, sustainable relationships with Vodafone’s internal and external sourcing partners to ensure SLA compliance and service improvements for network services according to aligned financial figures.

With these skills you are a great candidate :

Necessary technical / profesional qualifications :

Sounds like the perfect job? We’ve got even more to offer :

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.