Support Engineer (MW SMB / Midmarket) - English - Bucharest

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Support Engineer (Modern Work Midmarket and SMB)

Team : LSS Global Technology Leads

Location : Bucharest - Hybrid

Employment type : 18 month contract

As a Partner Technical Advisor / Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

DUTIES AND RESPONSIBILITIES

• Response and Resolution : You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness : You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product / Process Improvement : You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers.
• Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill.
• Receive escalated, technically complex politically hot customer issues, and maintain ownership of issue until resolved completely.
• Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
• Use advanced troubleshooting skills to analyse problems and workout solutions to meet customer needs.
• Report software bugs and customer suggestions. Acquire & coordinate resources from other groups as needed to resolve customer issue

REQUIREMENTS :

Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

BENEFITS :