IT Process Manager - 6 months determined

Job Details

IT Process Manager - 6 months determined

Job Description

IT Process Designer

For one of our clients, we are looking for IT Process Designer to help with redefining how services are delivered and integrated across the business.

As an IT Process Manager, you'll be responsible for the governance and continuous improvement of complex ITIL processes. You will support Service Managers in all IT Platform teams to enable them to drive increasing levels of excellence in service outcomes for their customers. You'll ensure the seamless execution of key IT processes, uphold ITSM standards, and drive strategic improvements to elevate process maturity. Collaborate with diverse stakeholders to align business objectives and optimize overall process performance.

Job Responsibilities

• Govern the execution of complex ITIL processes.
• Lead continuous improvement initiatives to optimize process workflows and performance.
• Ensure processes are aligned with business objectives, adhering to ITIL best practices and internal policies.
• Oversee the end-to-end performance of assigned ITIL processes, managing KPIs, SLAs, and overall process health.
• Conduct regular reviews and audits, reporting key findings to senior management for further action.
• Liaise with cross-functional teams and business stakeholders to ensure smooth process operation and alignment with business needs.
• Manage process documentation, ensuring all processes are well-documented and kept up to date.
• Conduct training for stakeholders to improve their understanding of the processes and ensure process adherence.
• Collaborate with vendors on tools supporting process workflows, ensuring optimal functionality and efficiency.
• Oversee enhancements and upgrades to process tools based on business needs.

Job Requirements

What's next : The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on , and where we regularly post insights from our colleagues.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember :