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Global IT Team Lead Client Service

Global IT Team Lead Client Service

ContinentalTimișoara, Județul Timiș, Romania
30+ days ago
Job description

Job Description

The Global Team Lead Client Services (Windows and Mac) is responsible for leading a global team that provides comprehensive support and services for Windows, Mac and IOS environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.

Your tasks

  • Lead and manage an international team of client service professionals supporting Windows, Mac and IOS environments.
  • Develop and implement strategies to improve client service delivery and user satisfaction.
  • Ensure the effective deployment, configuration, and management of Windows, Mac and IOS operating systems.
  • Oversee the resolution of complex technical issues and escalations.
  • Collaborate with other IT teams to ensure seamless integration and support of client services.
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers.
  • Drive continuous improvement initiatives to enhance service quality and efficiency.
  • Stay informed about the latest trends and technologies in Windows, Mac and IOS client services.

Qualifications

Your profile :

  • Academic degree in Computer Science, Information Technology, or a related field.
  • Experience managing client services teams, focusing on Windows, Mac and IOS environments.
  • Knowledge about Microsoft Intune and Microsoft Deployment Toolkit.
  • Leadership and team management skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Windows, Mac and IOS operating systems and related technologies.
  • Effective communication and interpersonal skills.
  • Experience with IT service management frameworks (e.g., ITIL).
  • Strong organizational and time management skills.

    • Additional Information

  • 13th salary;
  • Performance bonus;
  • Christmas & Easter bonus;
  • Seniority bonus;
  • Flexible working time;
  • Competitive salaries & benefits;
  • Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen, 24 / 7 Helpline with Psychologists etc.);
  • Different discounts (tires, glasses, medical, shopping, etc.);
  • Relocation bonus for non-Timisoara Residents;
  • Professional development opportunities (in Technical and Leadership Areas);
  • International Work Environment & Traveling Opportunities.

    • Ready to drive with Continental? Take the first step and fill in the online application.

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    It It Service It • Timișoara, Județul Timiș, Romania