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Operations Supervisor

Operations Supervisor

ConectysBucharest, Romania
19 days ago
Job description

Within your role, you will :

  • Control, monitor the processes and perform verifications in different phases of the process of aligning the quality / performance of the activity of the coordinated personnel.
  • Implement procedural changes and instructions regarding daily operations.
  • Report daily the individual activities to the Project Manager.
  • Inform the team daily about the results obtained (compared to SLAs) and motivate them to achieve and exceed them.
  • Prepare team’s performance reports by collecting, analyzing and summarizing data and evaluate success in reaching project SLAs. Ensure timely completion of routine data gathering and reporting as requested Project Manager in several areas.
  • Manage daily correction of deviations in terms of schedule change, unplanned absence and ensure appropriate work assignment to reach performance.
  • Implement account operational frames, capacity planning and operating hours as agreed with the Project Manager.

What will make you successful in the role :

  • A C1 level of English (both written & spoken).
  • Min. 9 months of experience in a coordination role within the BPO sector or min. 3 years of experience in a coordination role.
  • Strong leadership, communication, negotiation and performance management skills.
  • Proficiency with Microsoft Office applications, especially in Excel.

    • Sounds good? Find out what you can get :

  • Competitive salary package & meal vouchers.
  • The opportunity to work in a multi-cultural environment.
  • Private medical insurance.
  • Everything you want to read from Bookster.
  • Learning programs for your development.
  • Wellness activities for your wellbeing.
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