Delivery Manager

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Responsibilities :

• Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team
• Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)
• Determine the priority of project backlog items to deliver the maximum outcome
• Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations
• Serve as primary contact for customer technical inquiries and concerns
• Perform customer negotiations for delivery milestones
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Develop process improvements to achieve effectiveness and time-saving
• Manage a delivery team to ensure timely and accurate customer deliveries
• Perform resource allocations and workload assignments according to delivery requirements
• Evaluate the performance of team members and determine training needs
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Evaluate progress at each iteration - make sure that the development delivers the expected outcomes
• Providing accurate and regular reports to the management on the performance of the service delivery
• Report delivery status to customers and organize delivery of all required documentation
• Prepare recommendations for business decisions that need to be made to meet customer expectations

Requirements :

What we provide : We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including : Competitive Compensation : Regular performance-based salary and career development reviews. Experienced Team : Join a passionate, experienced team in a friendly atmosphere. Career Growth : Opportunities for professional and career advancement. Paid Time Off : 18 business days per year (20 business days after 2 years of service). Sick Leave : Non-documented : 4 business days per year.Documented : 20 business days per year. Family Leave : 3 paid business days for marriage, childbirth, or bereavement. Medical Insurance : Comprehensive coverage. English Courses : Learning opportunities to improve your language skills. Professional Development : Participation in forums and conferences. Corporate Events : Regular team-building activities and events. Work Environment : Enjoy a comfortable, fully equipped office and the possibility to work from home.