Helpdesk Technician (Job Reference V6W86Y36)

Oben TechnologyBucharest, Romania

30+ days ago

Job description

Job details

Job Location : On client's site (Bucharest)

Contract Type : Part-time (32 hours / week)

Effort Schedule : Monday-Thursday 08 : 00-17 : 00 (Flexible)

Business Hours : EET Timeframe

Language : Romanian, English, French (Nice to have)

Customers Background : (EU, WorldWide)

Client Facing Role : Yes

Methodology : ITIL

Travel Required : No

B2B Contract : Yes (Optional)

In this role, you will...

Provide support to users (hardware, software, network);
Be responsible for installing, configuring and maintaining workstations or network peripherals;
Be responsible for the installation, configuration and maintenance of test and development servers;
Write explanatory documents for software installation;
Maintain the existing software;
Maintain the existing hardware;
Adapt and diversifying the IT Level 1 Support service according to internal needs;
Maintain the proper functioning of the computer network;
Prepare of activity reports : daily and / or weekly;
Ensure the security of software and hardware products and data in accordance with company policies;
Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided;

We are looking for someone with following background

Prior experience (3-6 months) in an IT Help-Desk role;

Knowledge in providing technical support for Windows, Office365, Users, VPN, Virtualisation;

Knowledge of data transfer and communications equipment;

Very good knowledge of common software packages;

Networking knowledge (cabling, routers, servers, firewalls);

Passionate about IT;

Ability to work both in a team and individually;

Foreign languages : knowledge of English, French (nice to have);

Customer oriented;

Technician Reference • Bucharest, Romania