Senior Specialist, Revenue Operations – Deal Desk - Evening Shift

Job Description

The Senior Specialist, Sales Operations is responsible for supporting the end-to-end processes and related tasks built to boost the Basware Sales team’s performance. Working closely with Global Sales and cross functional departments such as Legal, Products & Services, and Billings, the Sales Operations Specialist will act both as a member of the Basware Deal Desk driving sales case handling and as a liaison on behalf of the Sales teams to ensure the functioning of our systems and technologies are addressing their needs. This role will also assist in analytics and reporting activities as needed.

Key Responsibilities

• Execute reporting and maintain accurate data updates within sales systems.
• Provide comprehensive support to our US and Global Sales Team, such assisting with opportunity and quote creation, driving CRM issue resolution with the IT team, and addressing procedural questions.
• Collaborate proficiently with various systems, such as Salesforce, Microsoft Dynamics CRM, SAP CPQ, and M-Files CLM.
• Adhere to Deal Desk processes and best practices to ensure smooth operations.
• Coordinate quote reviews and approvals in strict alignment with company policies and procedures, ensuring data consistency with Basware's internal systems.
• Generate sales agreements for review by our sales team. Help the coordination of sales agreement redlines, reviews, and approvals.
• Build partnerships with cross-functional departments (Billing, Legal, Products & Services teams) to facilitate the deal process, including structuring quotes / agreements, approvals, and order management.
• Take a proactive approach to help enhancing workflows, processes, and automation.

Skills & Requirements

What We’re Looking For

Education & Qualifications