German-Speaking Customer Advisor (Hybrid)

Job Title: German-Speaking Customer Support Specialist Location: Bucharest, Romania Work Model: Hybrid (3 days office / 2 days WFH) Schedule: Monday to Friday, 09:00 – 18:00 Contract Type: Permanent, Full-Time Compensation: 5,969 RON/month Net Total Guaranteed (5,569 RON Base + 400 RON Stipend) Languages Required: Fluent German (C1/C2) & Professional English (B2+) Overview We are seeking a dedicated, customer-focused specialist fluent in German to join our expanding operational team in Bucharest. In this full-time role, you will serve as the primary representative for our German-speaking account base, managing and resolving inquiries professionally while upholding our brand's top quality benchmarks. Core Accountabilities Multichannel Support: Respond to and resolve customer requests via telephone, email correspondence, and web chat channels in fluent German. Issue Resolution: Evaluate client inquiries quickly and accurately to deliver prompt, complete first-contact solutions. Record Keeping: Document client interactions, ticket statuses, and detailed summary notes inside our central CRM database. Team Collaboration: Partner alongside internal technical teams and tier-2 support units to handle escalated or high-complexity cases. Service Enhancements: Identify appropriate moments to offer relevant product options and updates that bring added value to the user. Knowledge Upgrades: Continuously update your understanding of internal company rules, new product rollouts, and support platforms. Target Candidate Profile Essential Criteria: Languages: Full German fluency (C1/C2 level) paired with strong operational English skills (minimum B2) for internal coordination. Communication: Exceptional listening habits combined with articulate, professional spoken and written communication. Technical Aptitude: High proficiency with Microsoft Office suite and a quick ability to master proprietary business software. Mindset: Patient, empathetic, and detail-driven approach when managing difficult or high-pressure support situations. Location: Full willingness and ability to commute to our Eroii Revoluției office 3 days per week. Onboarding & Training Duration: 1 week of fully supported, comprehensive initial onboarding. Schedule: Held Monday through Friday, running from 10:00 to 17:00. Content: Facilitated by corporate trainers, covering support systems, product specifications, operational procedures, and practical user simulations. Compensation & Financial Perks Net Base Salary: 5,569 RON net monthly pay. Remote & Commute Allowance: 400 RON net monthly stipend to assist with work-from-home utility costs and travel expenses. Total Net Guaranteed: 5,969 RON net guaranteed every month. Meal Allowance: 25 RON per worked day loaded onto a Pluxee card. Performance Bonuses: Regular financial payouts tied to CSAT benchmarks and main operational metrics. Sales Incentives: Additional commission incentives earned through successful account cross-sells and product upgrades. Overtime Pay: 25% extra pay applied to approved overtime hours or weekend duties. Additional Benefits Annual Leave: 21 fully paid annual leave days allocated per calendar year. Healthcare: Complete private medical coverage provided by Medicover Clinique. Convenient Location: Modern office space situated directly adjacent to main transit links at Eroii Revoluției. Work-Life Balance: Structured schedule balancing interactive in-office teamwork with focus-driven work-from-home days. Career Growth: Transparent internal promotion pathways leading toward QA Specialist, Team Lead, Corporate Trainer, or Account Manager roles.