Customer Quality Manager (f / m / div)

Infineon Technologies is the strongest semiconductor company in Romania with a R&D center in Bucharest for 20 years and growing R&D sites in Iași and Brașov. You will be part of a newly formed Quality Management team in Bucharest. If you are ready to thrive in a growth-oriented environment and high-performing team, this role offers the perfect platform for this. Job Description

Do you enjoy the challenge to team up with colleagues of different departments in Europe and Asia in order to find the best solutions? And, are you the one, who wants to have the overview from-end-to-end instead of being the expert for just one step? Then this position might be great match for you! We are looking for a Manager Customer Quality, who understands that valuing the expectations of our customers is setting the stage for a successful and long-lasting relationship.

In your new role you will :

• Be the single face to the customer representing Infineon`s Automotive Division for all quality related topics
• Manage relationship between Infineon and key Automotive customers , interact with them on a regular basis to develop an effective communication with the customer quality team
• Understand your customers’ quality requirements and expectations and communicate them internally within the Infineon organization
• Support / Coordinate the IFX regional QM counterparts for your assigned accounts
• Take an active role in the investigation of critical customer quality issues by working closely with technical experts, failure analysis experts and other key people throughout the world
• Work together with team members to define the customer communication strategy for critical quality issues
• Initiate and drive improvement measures on customer satisfaction

Your Profile

You listen actively to your customers and consider their points of view in order to balance the customer requirements with the interests of Infineon. Besides that, you have the courage to reject or reformulate customer requests that appear unreasonable and the ability and tenacity to represent your customers’ interests within the Infineon organization. Additionally, you live up to high-quality standards, have a good sense of costs, and strive for continuous improvement. Furthermore, you are able to function and remain calm even when working in stressful situations while dealing with customer complaints.

You are best equipped for those tasks if you have :

as well as the associated technical understanding

8D and 5Why problem solving and Six Sigma)

Benefits