Customer Support (German speaker) (m / f / d)

We love challenges. We love to build. We love to make things happen.

At JUSTROCKET we build products, we invest in scalable ideas, we rethink core businesses and processes, we co-found new ventures. And to make all this happen we build teams – but not simply ordinary teams. We build self-organizing, cross-functional teams by empowering its members to take responsibility and ownership in the product building process. Paired with powerful tools as well as proven and truly followed processes we succeed – as a team.

On top of all that we put together the brightest minds in various areas to create an exceptional network and ecosystem of entrepreneurial-minded and execution-oriented experts. This is the JR Ecosystem.

JUSTROCKET builds a driven tech community in Cluj-Napoca since 2016.

About the project, we need power for

The property management sector is a huge market with more than 18.000 property managers managing over 10 million building units and being responsible for complex workflows. ​Property managers are still missing the key centerpiece to digitize their processes : a state-of-the-art, workflow-oriented, and user-friendly digital operating platform.

We set out to take on this challenge and reshape a stale industry by simplifying complex workflows and making the lives of property managers much easier.

Some more interesting project facts

The product is in live operations

Document identification via OCR / information categorization / - management

Banking transaction processing / payment

International / cross-border team working closely together

One may influence the product with creative solutions

Take part in the digitalization of an old industry

and many more – let's talk!

Tasks

We are looking for a Customer Success / Support who is ready to revolutionize the future of property management with the uniquely simple, fast, and beautiful PropTech solution that we are offering.

As part of our customer support team, you will help our customers with their daily work with the project.

Your activities will include :

Process phonecalls & tickets

Editing tickets

Answering product-related questions

Provide feedback to the customers in using German language

Conception and creation of support articles and videos

Coordination and communication with the developers

Requirements

You shall bring :

Customer facing experience

Fluent in English & German (both writing & speaking)

Problem-solving skills and technical understanding of products and systems

Strong communication skills in customer contact

Reliability and independence in handling tasks

Nice to have :

Background in economics, computer science, business administration, or similar (Bachelor / Master).

In case you are interested in the tech part : the project's general tech stack is

React

Java (Spring)

Microservice architecture with Kafka(-streams)

Docker-based CI / CD processes

AWS / kubernetes / terraform

Benefits

We provide

Assistance in setting up the project / integrating with the team

Guidance while onboarding

Support in any aspect of your activities

Free choice of hardware

Perks like private health insurance and 7card

Regular team events like a week in a mountain hut

Hybrid work mode (we will empower a flexible hybrid mode forever)

Central working place in a big company house with lots of community space such as garden, BBQ area, and much more

anything you are missing – let's talk!

Some final words

You will be joining a dynamic and cross-border project team in Cluj, working closely together with product owners, and a development team of developers.

If you have any further questions feel free to contact us any time!

Looking forward to meeting you for a (virtual) coffee or tea ☕️

JUSTROCKET builds awesome products & agile teams – with offices in Cluj-Napoca and Munich – since 2016.