Service Support Manager with German

Your day to day

To provide support to the Service Manager in the day to day management of the Group Products by driving service improvement activities, KPI analysis, on-boarding activity, and general communication / updates to the team and wider business. The role will provide an interface into stakeholders for non-incident escalations and day to day engagement.

With these activities you will have a great impact on our business :

• Accountability for Vodafone Germany operational and delivery performance, ensuring continued delivery against agreed service levels.
• Manage the service lifecycle regarding the continuously evolving business, technology and operational performance.
• Gain awareness of significant circumstances affecting owned services including Incidents, Problems, Changes, Service Maintenance Plans, Service Roadmaps and Service Risks in conjunction with IN&R Process teams.
• Drive 3rd Party performance to improve service levels.
• Take ownership for customer performance across the service and drive improvements to strive for best in class performance.
• Clear communication with Service Manager on progress, issues and potential escalations.

With these skills you are a great candidate :

Sounds like the perfect job? We’ve got even more to offer :

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.