Capability Manager @DARWIN

Description :

The Darwin New Implementation team is responsible for implementing Darwin™ to our clients, as well as managing any changes to the clients’ requirements whilst using the platform and its services. The New Implementation team is comprised of several roles (PM, Consultant, Configurator, QA, Quality Assurance Governance), all utilizing Darwin products as tool for delivering solutions to clients.

The Capability Manager position is a key member of the In New Implementation Team, reporting to the Operations Manager. This role involves close collaboration with fellow Capability Managers, as well as engaging with other stakeholders, including Squad Leads, . The focus will be on overseeing people development and performance, driving process improvement, implementing best practices and ensuring delivery processes are in place.

As a Capability Manager, you will play a key role in leading and developing a high-performing team across multiple locations. You will oversee all aspects of workforce management, enhance employee engagement, promote a positive workplace culture and support the professional growth and development of team members.

We will count on you to :

• Create an End-to-End Employee Development Experience : Develop and manage comprehensive employee development programs, encompassing recruitment, onboarding, growth support, and performance evaluations.
• Cultivate an Employee-Oriented Culture : Foster a workplace culture focused on employee retention, continuous development, and high performance.
• Implement Development Plans : Utilize a structured performance management and development process to provide employees with clear frameworks for understanding their goals and progress.
• Communicate Performance Expectations : Clearly define specific performance expectations and provide concrete examples of behaviors or tasks requiring improvement.
• Address Performance Issues Proactively : Tackle poor performance proactively and establish clear, trackable performance improvement plans when necessary.
• Provide Regular Performance Feedback : Conduct regular meetings with employees and their colleagues to deliver effective performance feedback.
• Encourage Employee Recognition : Promote employee recognition through reward schemes and other methods, in collaboration with the People Team as needed.
• Uphold Confidentiality Standards : Ensure the protection of sensitive employee information and company data by adhering to confidentiality protocols and promoting a culture of trust and discretion within the organization.
• Align Objectives with Organizational Goals : Ensure that employee objectives are both aligned with organizational goals and motivating for the individuals.
• Provide Oversight and Direction : Guide team members in accordance with company policies and procedures.
• Monitor Performance Metrics : Track individual and team performance against OKRs using internal tools.
• Support Best Practice Initiatives : Collaborate with Squad Leads and other teams / departments to develop and uphold best practices within the organization.
• Provide Skillset Insights : Work with operational leaders to provide clear information about the skillsets of team members, facilitating informed decision-making for both employees and clients.
• Facilitate Effective Communication : Assist senior management in disseminating company information through team meetings, one-on-one meetings, emails, and regular interpersonal communication.

What you need to have :

Eligibility Criteria for Applying for a Capability Manager Role :

Current Role :

Communication Skills :

Location Requirement :

What Makes You Stand Out :

Why join our team :

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.