Order Management Specialist (Spanish Speaker)

Office Location : Bucharest, hybrid work 2 days / week on site

Collaboration Type : Individual Labor Contract / B2B

Duration : 6 months + 6 months ->

prolongation available

Salary : 5000 RON NET

Please note that only candidates based in Romania will be taken into consideration.

Tasks

• Provide customer support and guidance during order processing by phone or email, and communicate acceptance policies.
• Resolve issues promptly, take action to prevent recurring problems, and monitor orders requiring customer approval for billing.
• Collaborate with all stakeholders to maximize account receipts at the end of the financial quarter.
• Lead operational discussions in meetings with partners and customers, and encourage the use of provided systems.
• Keep customers and sales representatives informed about ongoing orders, especially those at risk of delivery delays.
• Collaborate with partners to address customer-related issues that impact orders.
• Work closely with Deal and Account Operations Managers to manage complex orders and improve operational experience.
• Keep the account operations manager informed of any operational issues.

Requirements

Benefits

Next generation matchmaking - fast, accurate and 100% digital.