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Order Management Specialist (Spanish Speaker)

Order Management Specialist (Spanish Speaker)

coverletter.techBucharest, Romania
16 days ago
Job type
  • Quick Apply
Job description

Office Location : Bucharest, hybrid work 2 days / week on site

Collaboration Type : Individual Labor Contract / B2B

Duration : 6 months + 6 months ->

prolongation available

Salary : 5000 RON NET

Please note that only candidates based in Romania will be taken into consideration.

Tasks

  • Provide customer support and guidance during order processing by phone or email, and communicate acceptance policies.
  • Resolve issues promptly, take action to prevent recurring problems, and monitor orders requiring customer approval for billing.
  • Collaborate with all stakeholders to maximize account receipts at the end of the financial quarter.
  • Lead operational discussions in meetings with partners and customers, and encourage the use of provided systems.
  • Keep customers and sales representatives informed about ongoing orders, especially those at risk of delivery delays.
  • Collaborate with partners to address customer-related issues that impact orders.
  • Work closely with Deal and Account Operations Managers to manage complex orders and improve operational experience.
  • Keep the account operations manager informed of any operational issues.

Requirements

  • Experience in interacting with customers
  • Experience in collaborating with multiple countries / sub-regions
  • Fluency in English
  • Fluency in Spanish
  • Customer orientation
  • Compliance with the agreed deadlines for each action
  • Ability to work independently with limited external assistance
  • Ability to accurately manage a large amount of work according to priorities
  • Excellent communication skills, both verbally and in writing
  • Ability to work under pressure and manage difficult conversations with stakeholders
  • Benefits

  • Health subscription
  • Meal Tickets
  • Paid leaves : 24 days / year
  • Worldclass preferential subscription
  • Instant access to salary
  • Remote work bonus
  • Next generation matchmaking - fast, accurate and 100% digital.

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    Management Specialist • Bucharest, Romania