Team Lead Operations Center NPM P2P

Job Description

Ensuring the sustainable operations of systems and processes for OESL Purchasing Organizations. Drive efficiency, compliance, and smooth processes for all impacted stakeholder groups by continuous improvement of service and consultancy provided as well as for the supported tools and interfaces. Participating and supporting projects streamlining and standardizing the entire procure-to-pay process, reducing administrative work and effort. Automating purchasing processes. Coordinating the 2 Operation Centers : in Timisoara and San Luis Potosi

• Responsible in 2nd level support operations globally, contributing to the achievement of monthly KPIs;
• Responsible for testing for rollouts, upgrades, error corrections, and developments;
• Contributes to the creation and maintenance of specific information in different databases as required by the data quality policy, and applies corrective measures;
• Responsible for complex tasks using worldwide purchasing tools according to the incoming requests;
• Responsible for providing customized reporting and analysis;
• Responsible for identifying patterns in errors / system behavior and proposal of potential solutions / improvement ideas;
• Contributes in the review of support quality and takes action for ensuring quality and continous improvement of service;
• Responsible to regularly check catalogs used, expired and unreleased and take predefined countermeasures to get them back on usage;
• Responsible for analyses, changes, corrections and new creations of attributes and master data for Continental locations;
• Performs user administration in different tool ( CEOS, SAP, Modias, Wise, catalog management systems, catalog distribution system and catalog ordering systems, MS ;
• Responsible for testing new software applications upon request to ensure transitions and supports the roll-out according to company rules, policies and local legal requirements;
• Responsible for the maintenance, monitoring and fluent data transfers to external connected systems;
• Responsible to take and to introduce immediate countermeasures in case of any outages identified if the fix not available yet;
• Responsible for sustainable EDI connection as service for external connected systems;
• Responsible for continuously monitor compliance and data quality on systems and ensures corrections and cleanup;
• Responsible for communicating with internal customers, buyer community, IT, suppliers and SQM communities etc. and ensures proper understanding of business requirements;
• Responsible for handling of escalations and respective assignment to the right person;
• Coordinates activities and ensure proper communication when the issue can be resolved by third party.

Qualifications

Additional Information

What we offer :