Invoicing Operations Supervisor

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

What kind of work will you be doing?

• Ensure the accurate and timely delivery of quality invoices in a format to facilitate prompt customer payment within negotiated payment terms.
• Ensuring that all system invoices, regardless of source (, Order Management Module or Projects Module) adhere to the billing policy.
• Collaborating with Order Management and Project Management teams to understand and maintain customer billing specifications (via Smartsheet, SharePoint, or other technologies) to adhere to the billing policy.
• Participates in conferences calls, meetings and discussions with customers.
• Serves as the subject matter expert on all customer invoicing areas.
• Monitors team service level and assists in workload distribution.
• Assists colleagues in answering general escalations from customers.
• Handles specialized queries from customers.
• Reviews ERP reports to monitor invoicing progress, identify contract and credit holds, and take necessary steps leading to resolution and holds release.
• Manages team common mailboxes and delegates tasks to colleagues.
• Identifies problems areas and sources, offers possible solutions and escalates to seniors when necessary.
• Assists in keeping up-to-date support processes documents, initiates and apply changes to process documents when needed.
• Conducts product / process / functional trainings.
• Participates in cross-business unit committees as a contributor.
• Evaluates individual performance and conducts performance discussions to keep everyone on track.
• Performs regular coaching to enhance the performance of staff
• Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process.
• Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.
• Submits period reports on metrics / KPIs / Dashboards to determine performance against the SLAs of the team.
• Communicates policies, programs and decisions that affect employees.
• Conducts team meetings to address issues and concerns, escalations, improve processes and others
• Keeps management informed and updated on matters affecting their team morale and performance.
• Participates in goals-roll down processes; proposes activities and sets quarterly and yearly directions for his / her teams.
• Assists in identifying and implementing any process improvements related to order invoicing cycle.

What we are looking for?

Join Vertiv Today!

Be a part of the team that keeps the world connected. Take the next step in your career journey with Vertiv. Apply now to explore endless opportunities for growth and development in a vibrant and dynamic environment. Let's shape the future together!

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS