Site Reliability Engineer

About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

We’re looking for a proactive, analytical, and detail-oriented Site Reliability Engineer (SRE) to join our high-performing team. This is an exciting opportunity to work in a collaborative environment where you’ll help ensure the stability, performance, and scalability of nShift’s SaaS platform.

Your main responsibility will be ensuring the operational availability and reliability of our platform and the underlying infrastructure that supports our customers globally. You’ll work closely with software engineers to configure, monitor, and optimize systems and applications, while continuously seeking opportunities to automate and improve our operations.

The area of responsibility includes :

All team members share responsibilities related to the operational availability and reliability of the SaaS platform and application support. The duties include :

• Configuration and maintenance of hosted systems and related infrastructure
• Configuration and maintenance of applications in close collaboration with software engineers
• Performance tuning of systems and applications to handle large data volumes and ensure 24 / 7 availability
• Monitoring of systems, applications, and services to maintain stability and reliability
• Troubleshooting of incidents, with ownership up to the OS-application boundary
• Continuous improvement and optimization of team procedures and operational practices
• Participating in the on-call rotation outside of office hours

Skills and Competencies

Technical Environment - We have a broad toolset in use; any level of working knowledge with one or more of these tools or technologies is a plus :

Bonus points

Who You Are

At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We're an equal opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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