Support Engineer (cybersecurity) - English - Romania

Position : Support Engineer

Location : Romania - Remote

Employment type : 18 month contract

DUTIES AND RESPONSIBILITIES :

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

You participate in communities with peer delivery roles.

You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

REQUIREMENTS : Required

• 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security concepts, Defender for Cloud and Sentinel
• Customer facing experience
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

BENEFITS :