Customer Support Advisor (Remote in Romania )

About The Role

Job Title                 Customer Support Advisor

Location                  Remote based in Romania

Terms                      Permanent Contract / Full-Time 40h weekly

Schedule                Monday to Sunday – 8h shifts between 07 : 00 and 19 : 00 UTC+2

Salary                     4600 Ron Nett

We are looking for a  Customer Support Advisor to join the team in Romania

Successful candidates will be supporting our amazing partner, Oura Health , makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more.

This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.

Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time.

WHAT YOU'LL BE DOING

Customer Support :

• Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision.
• Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues

Customer Interaction :

Proactive Problem-Solving :

Product Knowledge :

Empathy and Communication :

Quality Assurance :

The recruitment process

Your profile

Why us?

About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow