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Support Engineer

Red - The Global SAP Solutions ProviderBucharest

2 days ago

Job description

Senior Support Engineer

1st of August start date

3 months contract +

Europe Based (Fully Remote)

Overview :

We're looking for an experienced Senior Workstation Support Engineer to manage user onboarding / offboarding and provide support across JIRA, Confluence, Slack, and Google Workspaces. A strong troubleshooting mindset and passion for automation are key.

Key Responsibilities :

Handle user onboarding / offboarding in JIRA, Confluence, Slack, and Google Workspaces
Troubleshoot and resolve Workstation application issues
Manage tickets through JIRA ServiceDesk
Support and maintain Google Workspaces environment
Collaborate with IT teams to ensure smooth SaaS operations
Document support cases and train users

Requirements :

5+ years' experience in Workstation support or similar roles

Experience in developing and implementing automation solutions.

Strong knowledge of JIRA, Confluence, Slack, and Google Workspace

Excellent troubleshooting and communication skills

Experience with automation tools or Scripting

If this sounds like you please get in touch now OR if not can you refer anyone

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Support Engineer • Bucharest