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Senior Systems Support Engineer

ThoughtWorksundefined, Romania

1 day ago

Job description

Job responsibilities

You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
You will understand complex application systems and find your way through them to debug a business impacting issue
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients
You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
You will efficiently use DevOps tools and practices to deploy and run software
You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills
You will apply the latest technology thinking from our to solve client problems

Job qualifications

Technical Skills

You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell

You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless

You must possess strong debugging and triaging skills to troubleshoot code effectively

You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL

You have experience working with containerization tools such as Docker and CI / CD tools such as Jenkins and Azure pipelines

You have experience working with relational or non-relational databases

You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions

You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested

You are comfortable with Agile methods, such as Scrum and / or Kanban

Professional Skills

You enjoy influencing others and always advocate for technical excellence while being open to change, when needed

You have good communication and articulation skills

You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more

You are resilient in ambiguous situations and can approach challenges from multiple perspectives

You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting

You advocate for security best practices and implementation of the same

You can guide and mentor junior-level consultants

You are willing to be part of a rotation- and need-based 24x7 available team

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks : however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country : Romania

City : Bucharest - Dorobanti

Date Posted : 07-09-2025

Industry : Information Technology

Employment Type : Regular

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Support Engineer • undefined, Romania