Start something great today. Go Goodyear
Location : Romania / GY Operations Romania SRL_Bucharest Remote work : Yes / No Organization : Job level : Global Grade - 03 Additional fields if needed :
Job Purpose :
- GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
- Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, FL and unmounted tires)
- Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
- Process in priority billing, make sure all invoice queries and claims are handled.
Main Responsibilities :
Contract maintenance : responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independentlyInvoicing : Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front officeSupport Front office in query handlingMaster data maintenanceSupport FOS testing when necessary, maintain FOS frontend and backend settingsTo Join Our Team You Will Need :
Education : Bachelor degree in Business or technical related matterExperience : 2-3 years working experience in a support function (help desk, customer service), experience with SAP is desired.Excellent verbal and written communication skills in English and French;Ability to follow procedures and sequential processes;Critical thinking skills to analyze / review orders and drive process efficienciesTeam player and strong interpersonal skillsProven ability to work on own initiativeDiligent - ensure deadlines are met and priorities are balanced accordinglyIf You Join Us, You Will Enjoy :
Competitive salary packageFree private medical servicesFlexible benefits from your favorite brands available on flexible benefits portal25 vacation days / yearReferral bonuses for new hires recommended by youWFH & Flexible Working HoursDiscount price to purchase Goodyear tiresFree access to the Bookster libraryDiscount on products and services through agreed partnershipGoodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .