Remedy Consultant (SC Cleared)

Remedy Consultant

Location : Remote

Duration : 6 months from the start date

MUST BE PAYE THROUGH UMBRELLA

We are heading up a recruitment drive for a global consultancy that require a Remedy Consultant (SC Cleared) to join them on a major government project that's based remotely.

Role Description :

Experience and / or capability to manage Remedy version 20.02 including the following modules / processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)

Provide technical support of the Remedy Suite including CMDB, Asset Management, Service / Incident / Problem / Change management within the production and non-live environment

Managing CMDB data model and Asset / CI Audit Log

Experience undertaking daily checks

Experience in the management and resolution of Remedy Incident

Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB

Experience of Asset Management

Create and / or update Remedy documentation to comply with software life cycle methodologies

Integration of Remedy with external reporting systems

Desirable - experience generating reports from multiple Remedy sources

Desirable - experience with direct database query technologies

Experience supporting all stages of the Software Development Lifecycle (SDLC)