Export Operations Coordinator

Role Description

As a Customer Service Export you will be responsible for providing excellent customer support and ensuring customer satisfaction.

Your tasks will include handling customer inquiries and complaints, maintaining accurate records, and providing exceptional phone etiquette to deliver a positive customer experience.

Responsibilities

• Order processing, handling Export Documents
• Performs checking of all documents
• Coordinates with suppliers and customers on instructions, documentation requirements and payments
• Coordinates cargo delivery according to customers requests
• Monitors shipping schedule and update goods delivery
• Handles all brokerage documentation queries regarding shipments.
• Submits required sales and purchase document to customers
• Prepare insurance certificates for shipments which customers requested to be insured.
• Maintain records : Keep comprehensive records of all export transactions, including shipping documents, licenses, and compliance documentation for audit purposes.
• Cost optimization : Identifies opportunities to minimize export costs through efficient optimal routing and consolidation of shipments.
• Coordinates with internal departments : with sales, purchasing, finance, and warehouse teams to align export activities with business goals and objectives.

Qualifications

Required Qualifications