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Dispatcher

Dispatcher

PrintecBucharest, Bucharest, RO
30+ days ago
Job type
  • Quick Apply
Job description

We are looking for a colleague to join the Help Desk-Printec Romania team.

If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!

Responsibilities

  • 1. Providing technical support by phone and e-mail to internal and external clients : taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
  • 2. Schedule interventions that involve traveling on site : sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved.

Requirements

  • Bachelor degree or in course of obtaining the degree,
  • min 2 years of proven work experience as dispatcher or relevant position,
  • Ability to offer online support for troubleshoot, test, repair and service technical equipment,
  • Knowledge of IT related hardware,
  • Tech-savvy and knowledge of Windows and Office Platforms,
  • English literacy - medium level.
  • Benefits

    Attractive salary and benefits package that includes :

  • Medical services
  • Meal vouchers
  • Flexible benefit package (after trial period)
  • Flexi-work
  • Work form home
  • Laptop and high-performance work equipment
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    Dispatcher • Bucharest, Bucharest, RO