Dispatcher

We are looking for a colleague to join the Help Desk-Printec Romania team.

If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!

Responsibilities

• 1. Providing technical support by phone and e-mail to internal and external clients : taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
• 2. Schedule interventions that involve traveling on site : sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved.

Requirements

Benefits

Attractive salary and benefits package that includes :