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Job in Germany : IT Service Desk Analyst (m / w / d)

Job in Germany : IT Service Desk Analyst (m / w / d)

KMH GmbHromania
30+ days ago
Job description

IT Service Desk Analyst (m / f / d)

ABOUT THE POSITION

We are looking for full-time

You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards.

What awaits you in the team

  • Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level)
  • Proactive communication with customers as well as internal and external stakeholders
  • Ensuring compliance with service level agreements (SLAs) with customers and partners
  • Central point of contact for internal company questions and problems in the area of IT
  • Ensuring the smooth operation of various applications from the Modern Workplace Solutions division
  • Administration of call center telephone systems in the existing system landscape
  • Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes
  • Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours
  • Support with testing features before going live if required

What we want from you

  • Several years of experience in the areas of responsibility mentioned
  • Knowledge of SQL is an advantage
  • Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools
  • Strong team and communication skills as well as a high service mentality and customer orientation
  • Analytical thinking and a structured way of working
  • Committed and confident demeanor
  • Our benefits

  • Free choice of hardware according to your wishes incl. smartphone
  • Flexible working hours with a large home office component
  • Modern and high-quality furnished offices with ergonomic workstations
  • Generous and individual training offer and mentoring
  • Drinks flat rate
  • Massage & personal training
  • Business Bike
  • 30 days vacation
  • Urban Sports Club
  • Workation, events, discounts and much more.
  • If you would like to support our team with your skills, experience and personality, then apply now!

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