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Transition Manager I

StefaniniBucuresti, Romania

20 days ago

Job description

Job Details

Transition Manager I

Job Description The Transition Manager is responsible for managing the end-to-end transition of services, processes, and operations from clients to our DHS Delivery teams. This role ensures a seamless, timely, and cost-effective transition by coordinating with internal teams, clients, and stakeholders. The Transition Manager plays a critical role in minimizing risk and ensuring business continuity during transitional phases.

Develop and execute transition plans, including timelines, milestones, deliverables, and success criteria.
Serve as the primary point of contact for all transition-related activities and communications.
Coordinate cross-functional teams to ensure alignment with transition goals.
Conduct due diligence and knowledge transfer sessions with the client or outgoing provider.
Identify transition risks, issues, and dependencies; develop mitigation strategies and ensure timely resolution.
Track progress against project timelines, providing regular updates to internal stakeholders and clients.
Ensure appropriate documentation of processes, workflows, and responsibilities during the transition phase.
Work with delivery teams to ensure readiness and handover at the end of the transition.
Proven track record of the own work and that of others where required, including the ability to plan, prioritize, and organize work to meet tight deadlines;
Work independently and showing persistence, while fostering good working relationships across teams, as well as contributing to the SMO team environment;
Assist in the assessment of project needs and requirements during the pre-sales phase, support (pre)sales team in the presentation of the Transition plan to prospects;
Perform stakeholder management, taking the lead to present key results and facilitate meetings;

Job Requirements

Minimum 1 year of Seniority within the Company; (for internal applicants);

Minimum 1 year of experience in transition / project management, preferably in a BPO or shared services environment. (for external applicants);

Familiarity with the pharmaceutical industry is highly preferred.

Good English proficiency is a must;

Performance monitoring and KPI tracking experience;

Excellent communication, stakeholder management, and negotiation skills;

Strong analytical and problem-solving abilities;

Good time management and organizational skills;

Strong project management skills with proficiency in tools like Excel, MS Project, etc.

Ability to interpret and work with complex data sets and reports;

Ability to work in a fast-paced, changing environment and manage multiple priorities;

Experience in resource planning and workload balancing;

Strong attention to detail with a focus on quality and accuracy;

Comfortable with cross-functional collaboration;

Proactive mindset with ownership attitude;

Customer-centric approach.

What's next :

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

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Manager • Bucuresti, Romania