Collections Process Associate with Spanish

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Level of languages : English-min B1+ level, Spanish C1 level;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude;
• Highschool diploma is mandatory;

Job Responsibilities