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Services Renewal Representative with English

OracleBUCHAREST, Romania

20 days ago

Job description

Oracle Support Renewal Advisor

Oracle provides the world's most complete, open and integrated business software and hardware systems. The Oracle Digital Renewal Center (DRC) is one of the largest support groups in the Oracle Romania Organization and manages Oracle Support Service Contract Renewals for all of Europe. RESPONSIBILITIES :

The Support Renewal Advisor will be responsible for complex quoting of Oracle Support Service Contracts for existing small, medium-sized and large Public Sector customers and handling any resulting queries that the customers may have about their contracts.

Correctly identify customer requirements and needs
Manage internal and external tickets
Educate customers on business practices and contractual terms & conditions
Respond to customer requests, queries, and complaints through a ticketing system
Ensure contracts are correct and related offers sent in a timely manner
Drives automation through the Oracle store and support renewal portal
Interact with multiple departments in Oracle as required
Active role during the tender processes

EXPERIENCE :

The successful candidate will have at least +6 years of experience in customer services. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus. The position will require working flexibly and openly with a wide range of team members. QUALIFICATIONS :

Masters English to an exceptional level and communicate with the fluency

Very good communication skills, both written and verbal

Ability to deliver timely and accurate results, high attention to detail

Proven experience in support services, preferably in IT&C

Works independently and is self-motivated, focused, and driven to achieve goals

Projects a positive and professional image

Strong problem solving and objection handling abilities

Ability to deliver timely and accurate results, high attention to detail

Ability to effectively manage multiple tasks and priorities

Ability to adapt and acquire new skills quickly in a challenging and fast changing environment

Strong team player

Bachelor degree

WHY WORK @ ORACLE DRC?

In our Center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates and we do have programs in place for developing their careers. As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Career Level - IC3

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Service Representative • BUCHAREST, Romania