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Junior Technical Remote Support Engineer –Senior Process Associate- Italian-Hybrid Bucharest

GenpactBucharest, Romania

16 days ago

Job description

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Junior Technical Remote Support Engineer –Senior Process Associate- Italian-Hybrid Bucharest

As part of our Technical Services Department, the Junior Technical Remote Support Engineer is in charge of :

Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)
Using technical knowledge and tools to provide the best support to our customers.
Implement & maintain the internally specified KPIs
Implement and participate in the promotion of continuous improvement initiatives

Responsibilities

Promoting customer satisfaction

Close cooperation with Level 2

Using predefined technical tools

Collaboration with all internal stakeholders such as quality, sales, etc.

Documenting and processing tickets in our CRM system

Compliance with internal KDGs and internal / external SLAs

Compliance with the specified processes and work instructions

Establish lean management thinking

Performance and processing of the given tasks

Improving knowledge in the individual products

Knowledge of all specified processes

Expand knowledge through continuous training to keep up to date on new changes or product launches

Take over special parts like Webshop, Knowledge center or customer portal

Recognize the priority of individual cases

Support quality through documentation and recording of cases

Qualifications we seek in you!

Minimum Qualifications

Technical training, comparable relevant qualification, or a very good technical understanding

Innovative open understanding of relevant topics

Interested in Lean and Agile

High understanding of our processes

Open understanding of the activity in the service desk

Understanding of the expectations of our external and internal partners

Very good teamwork and communication skills

Diverse attitude towards all employees and open communication culture

International networking with all service desk colleagues

Mastering and promoting company values

Languages

Fluent in English and Italian, both verbal and written

Travel requirements

Less than 10%

Shift Requirement

Regular business hours

What can we offer?

Attractive salary.

Stable job offers - employment contract.

Work in a multicultural environment;

Various trainings (initiating, soft skills).

Possibility of development;

Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)."

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Technical Support Engineer • Bucharest, Romania