Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Junior Technical Remote Support Engineer –Senior Process Associate- Italian-Hybrid Bucharest
As part of our Technical Services Department, the Junior Technical Remote Support Engineer is in charge of :
- Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)
- Using technical knowledge and tools to provide the best support to our customers.
- Implement & maintain the internally specified KPIs
- Implement and participate in the promotion of continuous improvement initiatives
Responsibilities
Promoting customer satisfactionClose cooperation with Level 2Using predefined technical toolsCollaboration with all internal stakeholders such as quality, sales, etc.Documenting and processing tickets in our CRM systemCompliance with internal KDGs and internal / external SLAsCompliance with the specified processes and work instructionsEstablish lean management thinkingPerformance and processing of the given tasksImproving knowledge in the individual productsKnowledge of all specified processesExpand knowledge through continuous training to keep up to date on new changes or product launchesTake over special parts like Webshop, Knowledge center or customer portalRecognize the priority of individual casesSupport quality through documentation and recording of casesQualifications we seek in you!
Minimum Qualifications
Technical training, comparable relevant qualification, or a very good technical understandingInnovative open understanding of relevant topicsInterested in Lean and AgileHigh understanding of our processesOpen understanding of the activity in the service deskUnderstanding of the expectations of our external and internal partnersVery good teamwork and communication skillsDiverse attitude towards all employees and open communication cultureInternational networking with all service desk colleaguesMastering and promoting company valuesLanguages
Fluent in English and Italian, both verbal and writtenTravel requirements
Less than 10%Shift Requirement
Regular business hoursWhat can we offer?
Attractive salary.Stable job offers - employment contract.Work in a multicultural environment;Various trainings (initiating, soft skills).Possibility of development;Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)."