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Premier Support Technical Specialist with French

Premier Support Technical Specialist with French

LenovoBucharest, Romania
8 days ago
Job description

Description and Requirements

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

What You’ll Do :

  • Diagnose and resolve hardware / software issues remotely via phone and email
  • Perform effective troubleshooting across Lenovo’s client product portfolio (notebooks, desktops, monitors, smart devices)
  • Dispatch parts and coordinate with field engineers for onsite repairs
  • Collaborate with Technical Account Managers to ensure timely case resolution
  • Deliver top-tier customer communication and case management from start to finish
  • Educate customers using your expertise and Lenovo’s documentation
  • Share insights on recurring issues to improve team knowledge
  • Take ownership of your workload and drive cases to closure

What You Bring :

  • Solid knowledge of Windows OS and Microsoft products
  • Strong problem-solving and prioritization skills
  • Excellent verbal and written communication in French (business fluent)
  • Ability to view issues from multiple perspectives
  • Proactive mindset and eagerness to learn

    • Nice-to-Haves :

  • Experience in IT services or working with field service providers
  • Proven troubleshooting skills across hardware and software platforms

    • What We Offer :

  • Mentorship from senior Program Managers
  • Exposure to global projects and teams
  • Opportunities for career growth and development
  • Annual salary review and performance-based bonuses
  • Extra vacation days based on years of service
  • 2 sick days annually
  • Additional paid leave for Public Holidays that fall on weekends
  • Additional paid leave for parents
  • Diverse, inclusive international team
  • Hybrid work model with flexible hours

    • Ready to Elevate Your Career? Join a global tech leader where innovation meets customer excellence. Apply now and become part of a team that’s redefining support—one solution at a time.

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    Technical Specialist • Bucharest, Romania