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Service Desk with German (24 x 7 Shift) - Consultant / Senior Consultant (f / m / d)

Service Desk with German (24 x 7 Shift) - Consultant / Senior Consultant (f / m / d)

MHP - A Porsche CompanyBucharest , Romania
19 days ago
Job description

TasksTasks

  • You will be the first point of contact for customers seeking technical assistance over the phone, support portal or email
  • You will identify and assess customers’ needs
  • You will support basic customer issues and requests related to IT systems and applications
  • You will escalate service requests that cannot be scheduled within agreed service levels
  • You will improve customer service, perception, and satisfaction
  • You will maintain the Knowledge Base information
  • You will train and assist junior colleagues
  • You will be SPOC on the night or weekend shift
  • You will work in 24 / 7 shifts (in 3 shifts) : 7 : 00-16 : 00, 13 : 00-22 : 00, 22 : 00-7 : 00

QualificationsQualifications

  • Minimum 2 year's experience in Service Desk
  • Advanced level of German (B2-C1) and a medium level of English (B1)
  • Excellent Communication Skills : You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary
  • Problem-Solving Skills : Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Ability to work in a team and communicate effectively
  • Ability to also work autonomously
  • Proven experience in IT support
  • Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)
  • Work experience in 24 / 7 shifts - nice to have

    • Things to know before departure :

  • Start :   by arrangement - always on the 1st and 15th of the month
  • Working hours :   full-time (40h); 27 vacation days
  • Employment contract :   Unlimited
  • Line of work :   Consulting
  • Language skills :   Advanced level of German (B2-C1) and a medium level of English (B1)
  • Flexibility & willingness to travel
  • Other :   a valid work permit

    • At a GlanceAt a Glance

    ENABLING YOU TO SHAPE A BETTER TOMORROW

    As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

    MHP serves more than customers worldwide : leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

    For 25 years, MHP has been shaping the future with its customers. More than 4. MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

    MHP : DRIVEN BY EXCELLENCE .

    Exclusive look behind the scenesExclusive look behind the scenes

    At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

    We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

  • We all share a strong team spirit. Every win, big or small, belongs to all of us.
  • We always welcome curiosity, creativity, and unconventional thinking patterns.
  • We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
  • We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

    • How to apply?How to apply?

    The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

    By the way : When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

    ContactContact

    Still, have questions? Then take a look at our FAQs on our careers page.

    If you have any further questions, please contact our recruiting team at

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    Service Desk German • Bucharest , Romania