Service Desk with German (24 x 7 Shift) - Consultant / Senior Consultant (f / m / d)

TasksTasks

• You will be the first point of contact for customers seeking technical assistance over the phone, support portal or email
• You will identify and assess customers’ needs
• You will support basic customer issues and requests related to IT systems and applications
• You will escalate service requests that cannot be scheduled within agreed service levels
• You will improve customer service, perception, and satisfaction
• You will maintain the Knowledge Base information
• You will train and assist junior colleagues
• You will be SPOC on the night or weekend shift
• You will work in 24 / 7 shifts (in 3 shifts) : 7 : 00-16 : 00, 13 : 00-22 : 00, 22 : 00-7 : 00

QualificationsQualifications

Things to know before departure :

At a GlanceAt a Glance

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than customers worldwide : leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4. MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP : DRIVEN BY EXCELLENCE .

Exclusive look behind the scenesExclusive look behind the scenes

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

How to apply?How to apply?

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way : When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

ContactContact

Still, have questions? Then take a look at our FAQs on our careers page.

If you have any further questions, please contact our recruiting team at