Accounts Receivable - Process Associate - Spanish – Remote RO

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Accounts Receivable - Process Associate - Spanish – Remote RO

Responsibilities

In this role, you will be taking care of :

• Day to day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
• Acting pro-actively to reduce the risk of potential bad debts
• Negotiating payment plans to resolve outstanding balances
• Preparing reports on the status of delinquent accounts and progress in collections
• Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
• Recommending legal actions or write-offs when necessary for non-recoverable debts
• Building and maintaining positive relationship with the customers and stakeholders in line with the company’s values
• Building strong collaborative relationships with all stakeholders across the region
• Taking active part in projects related to improvements or process changes.

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

What can we offer? Attractive salary.Stable job offers - employment contract.Work in a multicultural environment;Various trainings (initiating, soft skills).Possibility of development;Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).