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Customer Service Consultant

Customer Service Consultant

VELUX GroupStr. Turnului 5 Brașov
20 days ago
Job description

VELUX is a Danish manufacturing company that specializes in roof windows, blinds and skylights.

We are looking for a Customer Service Consultant to join our team based in Brasov, Romania.

Are you interested in helping customers on a daily basis?

Would you like to be part of a multinational company that still has a friendly atmosphere?

Then maybe we are looking for you!

Your responsibilities :

As a member of our customer service team, you will be supporting our customers (end users but also construction companies, wholesalers, dealers) assisting them on the showroom, responding questions, solving claim and providing the best service through different communication channels (in person, by phone, e-mail, tickets, chat).

The team is working locally and dealing mainly with Romanian customers, there are no shifts or weekends, and the working schedule is fixed.

Your daily tasks will be :

  • Providing professional customer service to various customers (in person on the showroom, by phone or e-mail, chat, tickets)
  • Processing orders in SAP and preparing commercial offers
  • Customer inquiries, advice on offered products and logistics matters
  • Cooperation with aftersales team in registration and conduct of complaint processes
  • Participation in projects to improve processes within the department
  • Administration tasks which are related to customer service

Our expectations :

  • Ideally around 1-2 years of experience in customer service role
  • Good knowledge of both English and Romanian language
  • Attitude to understanding customer needs, ability to actively listen
  • Sales and customer care specific competencies - excellent communication and negotiation skills - good sense of sales, problem solving skills
  • Initiative in action (improving self-work) and focus on tasks
  • Ability to multitask
  • Knowledge of SAP is advantage
  • Proactive approach and Sales oriented skills
  • Team player – very important

    • We offer :

    We offer you a job in a company with a Scandinavian working culture. We are a leader not only in terms of product, but above all in terms of standards of cooperation. We offer you support, but we do not limit you in your activities – we have respect and trust in all our employees. We are open to your ideas and willingness to share knowledge. With us you will meet people full of commitment and passion.

  • The work is dynamic, in a small and pleasant team in Brasov, Romania
  • Stable working environment with regular pay
  • Possibility of external and internal education
  • Permanent employment with 6 months’ probation period

    • About VELUX

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

    The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.

    Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

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    Customer Consultant • Str. Turnului 5 Brașov