German speaking Customer Services and Collections Manager
The lemon ConsultingBucharest, Romania1 day ago
Job type
- Quick Apply
Job descriptionNative / fluent in German (C1), both verbal and written. As well as proficiency in English (B2). Bachelors or Masters degree in Business Administration, Management, or a related field (MBA preferred). Minimum of 5 years experience in team leadership or operations management, ideally within a service delivery or collections environment. Proven ability to manage large teams (20+ employees) and deliver measurable performance improvements. Demonstrated experience in process optimization, performance management, and risk mitigation. Strong leadership, communication, and people development skills. Solid understanding of customer service operations, credit management, or similar business functions. Experience in a B2C operational environment is an advantage. Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere A friendly work environment that is adapted to reaching optimal performance Working schedule of rotating shifts 24 / 7 Meal allowance Company car Private health insurance
Position : Customer Services and Collections Manager
Location : Bucharest, Romania
Work model : Hybrid
Employment type : Full-time.
DUTIES AND RESPONSIBILITIES :
- Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.
- Monitor and manage operational performance against defined SLAs and KPIs across customer service and collections (or equivalent) processes.
- Identify and mitigate operational or financial risks through data analysis and proactive management.
- Lead corrective action initiatives and ensure the successful delivery of improvement plans to meet performance goals.
- Drive continuous improvement through structured reviews, process optimization, and adoption of best practices.
- Ensure full compliance with internal policies, procedures, and relevant regulatory requirements.
- Collaborate with central or cross-functional teams to share insights, metrics, and recommendations for enhanced performance.
- Manage workforce planning, staffing, and budgeting to maintain effective resource allocation.
- Support or lead Centers of Excellence (CoE) initiatives to promote standardization and performance excellence.
- Conduct regular team meetings to communicate updates, align objectives, and motivate employees.
- Foster a culture of learning and professional growth through coaching, mentoring, and career development planning.
- Design and implement tailored training programs for onboarding and ongoing skill enhancement.
REQUIREMENTS :
BENEFITS :
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Customer Service • Bucharest, Romania