Principal Technical Account Manager - Customer Success Services

As a Technical Account Manager (TAM) inside Oracle Customer Success Services, you will help customers maximize their Oracle investment by managing service delivery across IaaS, PaaS, and SaaS solutions. You’ll build strong relationships with key stakeholders, drive customer success, and ensure business value realization. Responsibilities include leading service execution, resolving issues, optimizing performance, and identifying growth opportunities.

The ideal candidate has 5-10 years of experience in Account Management, IT Operations, or Project Management, with expertise in cloud technologies and methodologies like ITIL, Agile, and PMP. Strong communication, relationship management, and strategic thinking skills are essential. Fluent English is required; additional languages are a plus.

Join us for a fast-paced, customer-centric role where you can shape cloud transformation journeys and drive business impact.

Career Level - IC4

Key Responsibilities Customer Relationship Management

• Act as the primary point of contact for customers, ensuring satisfaction and business value realization.
• Build and maintain strong relationships with key stakeholders, including middle and executive-level decision-makers.
• Advocate for customers, ensuring their needs are met while aligning with company objectives.

Service Delivery & Account Strategy

Technical & Business Expertise

Growth & Business Development

Required Skills & Experience

Career Level - IC4