Job title : Dynamics CRM Developer
Contract : 20 days
Location : London (Onsite X5 per week)
Overview
We are seeking a skilled SC cleared Dynamics CRM Developer to deliver a new CRM system which will be a new Dynamics cloud service. This includes system and environment configuration, customisation, and integration. The successful candidate will work from a defined set of requirements and use cases to deliver a fully functional solution that supports contact and interaction management, integrates with Outlook and SharePoint, and enforces robust security and access controls. They will work closely with a member of our internal team providing guidance and knowledge transfer throughout the project to ensure they can maintain and enhance the system post-implementation.
Key Responsibilities
- Delivering all aspects of a Dynamics CRM implementation on a greenfield location.
- Translate business requirements into the required configuration, customisation and overall layout of Dynamics to turn an out-of-the-box set of generic components into a customised business tool.
- Customise objects, forms and general layout as required to deliver to the requirements.
- Set up and manage contact records, interaction tracking, and Outlook email integration.
- Design and implement security roles, business units, and access controls to ensure appropriate data visibility across teams.
- Work collaboratively with an internal team member, providing coaching, documentation, and hands-on knowledge transfer to build internal capability.
- Develop workflows, dashboards, and reports to support stakeholder engagement and operational insight.
- Ensure the system is maintainable and adaptable for future enhancements by the internal team.
Essential Skills & Experience
Demonstrable experience delivering full life cycle Dynamics CRM implementations.Strong knowledge of Dynamics Sales, Customer Service, and Power Platform (Power Apps, Power Automate).Experience integrating Dynamics with Outlook / Exchange for email tracking and activity logging.In-depth understanding of the Dynamics security model, including :o Role-based access control
o Business unit hierarchies
o Team and user-level permissions
o Field-level security
Ability to explain technical concepts clearly and support knowledge transfer to nonexpert users.Familiarity with Dataverse, data modelling, and entity relationships.Strong interpersonal and communication skills, with a collaborative and supportive working style.Familiarity with Microsoft Entra ID and Microsoft security integration.Ability to plan and schedule the full deliverable requirement and track progress against that plan.Experience in setting up associated project products such as development and production environments and advise on release and change control.Ability to produce clear, comprehensive documentation of the system's configuration and customisations to support internal maintenance and future development.SC clearance is essential