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Client Service Assistant HSE

Société Générale AssurancesBucuresti, Romania

18 days ago

Job description

Client Service Assistant HSE

Banking operations processing Permanent contract Bucuresti, Bucuresti, Romania Hybrid Reference 25000EA2 Start date 2025 / 10 / 01 Publication date 2025 / 06 / 30

Responsibilities

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

The Hub & Exchange Systems (HSE) ensures projects and supervision of SWIFT, Mass Payment, Instant Payment and High Value payment exchange platforms. It also provides banking management on the Mass Payment (ALISE), Instant Payment(STET) and High Value (PFP ELAPS) perimeters.

The Client Service team is in charge of :

User support for SWIFT, retail payments (ALISE), Instant Payment (STET) and high value payments (PFP-ELAPS) scopes
Profile, Access and Credential management
In charge of Internal and External Audits requests
Management of RMAs ( R elationship M anagement A pplication ) and Client Repositories

The Client Service Assistant will ensure assistance and communication to all SG Group entities (internal clients - Swift platform) in case of incidents and interventions.

Specifically, you will be required to :

Ensuring functional support for SG clients of the Swift platform;

Handling support cases in accordance with KPI-I and the procedures in use;

Escalation of cases to a higher level, if necessary and communication to management;

Follow-up of cases transferred for resolution to higher level support teams;

Regular information to users on the progress of the presented case towards resolution;

Administration of usage rights on the entire perimeter.

Profile required

French and English are mandatory (minimum B2 - written and reading);

Knowledge of Microsoft Office products (Word, Excel, Outlook);

Technical skills and adaptability in learning new IT applications;

Experience in customer support for large international clients;

Capability to identify creative & compliant solutions for specific cases to enable resolution;

Organization and attention to details, management of daily tasks in a structured manner;

Team spirit, flexibility, and openness to change.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits :

competitive compensation & remuneration, including annual performance bonus;

preventive healthcare plan, and group health & life insurance;

wide range of flexible benefits within a monthly budget;

office perks, wellbeing and mental health programs;

various social benefits and bonuses for personal or family events;

8 : 45 AM to 19 : 15 PM work program (shifts by rotation) and flexible (hybrid) work environment;

additional paid and unpaid time off, including Sabbatical leave;

learning and growth opportunities based on individual development and career plans;

unlimited access to various eLearning resources.

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Service • Bucuresti, Romania