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Operations Manager

NTT DATACluj, Bucuresti, Sibiu, Timisoara, Romania

30+ days ago

Job description

Job Description

Who we are

This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.

This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.

What you’ll be doing

Managing IT operations and ensuring efficient service delivery across projects and daily tasks
Coordinating IT project implementation, maintaining operational readiness, and ensuring alignment with scope and constraints
Communicating with management and staff to ensure smooth execution and operations
Developing and maintaining quality assurance protocols to enhance service delivery
Optimizing Service Management processes to improve team capacity
Managing incidents, requests, problems, and changes, serving as the primary escalation point
Overseeing staffing, recruitment, and onboarding of new team members
Leading Service Management processes and performance metrics, including Incident, Request, Problem, and Change management
Managing operational SLAs, incident resolution, and driving continuous improvement activities
Analyzing operational activities and project metrics to identify improvement opportunities
Ensuring infrastructure remains secure, compliant, scalable, and efficient
Planning system upgrades to meet service level and growth demands
Leading project implementation processes, ensuring timely completion and quality outcomes
Motivating staff, leading change management, and managing risk for operational stability
Supporting business continuity, disaster recovery, and fostering proactive communication across teams
Building relationships with teams, stakeholders, and customers to drive operational success and continuous improvement

What you’ll bring along

Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.

Minimum of 10 years of experience in a similar role

Strong leadership and communication skills to inspire teams and engage stakeholders

Proven experience in managing Service Support teams and implementing ITIL frameworks

Expertise in Service Operations processes, problem-solving, and project management

Solid stakeholder management and a customer-focused approach

Experience in managing performance metrics, SLAs, and optimizing operational efficiency

Strong organizational skills with the ability to prioritize and meet deadlines

Ability to maintain secure, reliable, and scalable IT infrastructure

Proactive mindset with a commitment to continuous improvement and adding value to teams

Excellent command of both spoken and written English

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What’s in it for you

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor

Pick your working style : choose from Remote, Hybrid or Office work opportunities

Early bird or night owl? Our projects have different working hours to suit your needs

Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms

We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you

A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School

Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

What’s in it for you

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor

Pick your working style : choose from Remote, Hybrid or Office work opportunities

Early bird or night owl? Our projects have different working hours to suit your needs

Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms

We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you

A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School

Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

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Manager • Cluj, Bucuresti, Sibiu, Timisoara, Romania