JOB DESCRIPTION
Who we are
This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.
This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.
What you’ll be doing
- Managing IT operations and ensuring efficient service delivery across projects and daily tasks
- Coordinating IT project implementation, maintaining operational readiness, and ensuring alignment with scope and constraints
- Communicating with management and staff to ensure smooth execution and operations
- Developing and maintaining quality assurance protocols to enhance service delivery
- Optimizing Service Management processes to improve team capacity
- Managing incidents, requests, problems, and changes, serving as the primary escalation point
- Overseeing staffing, recruitment, and onboarding of new team members
- Leading Service Management processes and performance metrics, including Incident, Request, Problem, and Change management
- Managing operational SLAs, incident resolution, and driving continuous improvement activities
- Analyzing operational activities and project metrics to identify improvement opportunities
- Ensuring infrastructure remains secure, compliant, scalable, and efficient
- Planning system upgrades to meet service level and growth demands
- Leading project implementation processes, ensuring timely completion and quality outcomes
- Motivating staff, leading change management, and managing risk for operational stability
- Supporting business continuity, disaster recovery, and fostering proactive communication across teams
- Building relationships with teams, stakeholders, and customers to drive operational success and continuous improvement
What you’ll bring along
Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.Minimum of 10 years of experience in a similar roleStrong leadership and communication skills to inspire teams and engage stakeholdersProven experience in managing Service Support teams and implementing ITIL frameworksExpertise in Service Operations processes, problem-solving, and project managementSolid stakeholder management and a customer-focused approachExperience in managing performance metrics, SLAs, and optimizing operational efficiencyStrong organizational skills with the ability to prioritize and meet deadlinesAbility to maintain secure, reliable, and scalable IT infrastructureProactive mindset with a commitment to continuous improvement and adding value to teamsExcellent command of both spoken and written EnglishDocument
What’s in it for you
New beginnings can be a challenge. We promise a smooth integration and a supportive mentorPick your working style : choose from Remote, Hybrid or Office work opportunitiesEarly bird or night owl? Our projects have different working hours to suit your needsNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platformsWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for youA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching SchoolMake the most of our epic or themed events – they’re lovingly designed for our people and their familiesNTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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What’s in it for you
New beginnings can be a challenge. We promise a smooth integration and a supportive mentorPick your working style : choose from Remote, Hybrid or Office work opportunitiesEarly bird or night owl? Our projects have different working hours to suit your needsNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platformsWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for youA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching SchoolMake the most of our epic or themed events – they’re lovingly designed for our people and their familiesYour unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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